Patient Rights & Responsibilities
Patient Bill of Rights and Responsibilities
Siouxland Community Health Center is committed to providing you with respectful quality care.
Patient Rights and Responsibilities explain what you can expect from us and, in turn, what we expect of you.
Siouxland Community Health Center:
- Will treat you in an anti-discriminatory manner in compliance with civil rights laws.
- Will allow you to be accompanied by any person of your choosing regardless of legal relationship.
- Will treat you and your family members in a dignified and respectful manner.
- Will respect your right for effective communication.
- Will respect your cultural and personal values, beliefs, and preferences.
- Will respect your right to privacy.
- Will allow you to access, request amendment, and obtain information on the disclosures for your health care in
accordance with all laws and regulations. - Will provide information in a manner that you understand according to your age, language, and abilities.
- Will involve you and your family in all decisions about your care, treatment, or service decisions to the extent permitted
by you and in accordance with the law. - Will respect your right to pain assessment and pain management.
- Will respect your right to refuse care, treatment, or services in accordance with all laws and/or regulations.
- Will address your decisions about care, treatment or services received at the end of life, including advance directives.
- Will honor your wishes outlined in your Advanced Directive to the extent of the law and Siouxland Community Health
Center’s policy. - Will honor your right to withhold informed consent.
- Will respect your right to receive information about the individual(s) responsible for your care, treatment, or services.
- Will assist you in accessing protective and advocacy services.
- Will not discriminate in the provision of health services to an individual because the individual is unable to pay for the
health care services or because payment for those services would be made under Medicare, Medicaid, or the Children’s
Health Insurance Program (CHIP). - Will respect you and/or your family’s right to voice a complaint, concern, or give feedback via the Patient Feedback
Line (712) 226-8994 or https://www.slandchc.com/contact-us/.
Patients Rights and Responsibilities:
- To know the employees involved in your care and their professional titles.
- To receive reasonable accommodation for any disabilities.
- To receive reasonable accommodation for your values, beliefs, and preferences.
- To always receive privacy.
- To provide complete and accurate health information, including all medications and allergies.
- To be free from intimidation, unwarranted discipline, or retaliation by any employee.
- To be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation.
- To change providers.
- To be considerate and respectful to all Siouxland Community Health Center employees, properties, and patients.
- To treat all employees, visitors and other patients with courtesy and respect.
- To secure, private, and confidential electronic health records. SCHC may only share your EHR as outlined in the
SCHC Notice of Privacy Practices (for example, with other providers involved in your health care or to submit a claim
to your insurance). - To ask questions when you do not understand your care, treatment, or services or share concerns with your provider if
you are unable to follow your treatment plan. - To accept your share of the responsibility for the outcomes or care, treatment, or services.
- To receive all information needed to consent to treatment, including the risks/benefits of the treatment.
- Give or refuse consent for photographs and/or other images unless it is for identification, diagnosis, or treatment.
- To follow all Siouxland Community Health Center policies and procedures.
- To arrive on time for all appointments or to call when unable to keep a scheduled appointment.
- To notify Siouxland Community Health if you transfer your care to another health care provider.
- To inform Siouxland Community Health Center of any changes to your name, address, telephone number
and/or insurance. - To meet any financial obligations with Siouxland Community Health Center including providing a copy of your
insurance or other sources of payment. - To ensure a legally authorized adult accompanies the minor/incompetent patient to each visit or provide appropriate
written consent, in accordance with the written Siouxland Community Health Center policy on treatment of minors.
Compliance Hotline
Siouxland Community Health Center (SCHC) strives to provide the highest quality of care to our patients and families, while conducting our healthcare and business practices in a legal, ethical and professional manner.
SCHC has established a Compliance Hotline to assist patients, families, employees, and business associates with reporting known or suspected instances of fraud, waste, and abuse. If you are concerned that a decision or action may violate the law or organizational policy, please call the COMPLIANCE HOTLINE at 712-226-8992.
Contact Us and Feedback
We welcome all feedback regarding our services and programs. It allows us to continually improve our organization. Please contact us at (712) 226-8994 to provide your comments.
If you are inquiring about a health-related problem, please contact us at (712) 252-2477 to consult with a provider. If it is a life-threatening situation, please go to your nearest emergency department or call 911.
Please click HERE to Contact Us.